mysgame Privacy Policy

1 Introduction

This Privacy Policy describes the approach taken by mysgame towards information relating to an identified or reasonably identifiable person. It applies when a user visits mysgame, submits account details, requests assistance, completes an identity check, interacts with payment functionality or otherwise communicates with the platform.

By using mysgame, you acknowledge that personal information may be processed as described in this Policy. Where consent is legally required for a particular activity, mysgame will seek that consent through an appropriate notice or preference mechanism. Where processing is necessary to provide a requested service, protect platform security, meet legal obligations or pursue a legitimate operational interest, information may be handled on the corresponding lawful basis.

2 Scope and Definitions

This Policy applies to personal information controlled by mysgame through the website and related support channels. It does not govern information independently processed by a bank, eWallet provider, internet service provider or other organisation under its own privacy practices.

For the purposes of this Policy:

• Personal data means information that identifies or may reasonably identify an individual.
• Processing includes collecting, recording, arranging, consulting, using, sharing, retaining and deleting personal data.
• Account data means registration, security, preference and service information associated with a mysgame user.
• Verification data means identity, age, address or payment evidence requested for KYC and anti-fraud checks.
• Technical data includes device, browser, IP address, session, security-event and website-interaction information.

Malaysian privacy requirements, including principles reflected in the Personal Data Protection Act 2010 where applicable, may influence how mysgame assesses collection, notice, disclosure, security and access obligations. Other rules may apply depending on the location and circumstances of processing.

3 Information We May Collect

The categories collected by mysgame depend on how the website is used. A visitor who reads public information may provide less data than a user who seeks account support, requests a transaction review or completes identity verification.

Users must provide accurate information when mysgame reasonably requests it. Please avoid sending passwords, full payment credentials or one-time security codes to support. If a document contains information that is not required, users should follow the applicable submission instructions before covering unnecessary details.

4 Data Processing Purposes

mysgame may process personal information for the following purposes:

• Creating, maintaining, securing and administering a user account;
• Confirming identity, age and eligibility, including the 21+ age requirement;
• Processing and reconciling MYR deposits, withdrawals and related transaction records;
• Responding to support requests, complaints, payment enquiries and account-security concerns;
• Detecting fraud, multiple-account misuse, suspicious activity, technical abuse and unauthorised access;
• Applying deposit limits, cooling-off arrangements, self-exclusion and other responsible-play controls;
• Maintaining website performance, diagnosing errors and protecting service availability;
• Meeting record-keeping, legal, regulatory, dispute-resolution and audit requirements;
• Sending service notices or preference-based communications where permitted.

mysgame does not intend to use personal data in a manner that is incompatible with the purpose communicated when the information was obtained. If a materially different use is proposed, an additional explanation or consent request may be provided where required.

5 Cookies and Similar Technology

mysgame may use cookies, local storage and comparable technologies to maintain secure sessions, remember preferences, measure page performance and identify unusual technical behaviour. Some technologies are necessary for requested website functions, while others may support analytics or preference management.

Typical cookie categories include:

• Strictly necessary cookies supporting security, navigation and session continuity;
• Preference cookies remembering language, display or consent choices;
• Performance cookies helping mysgame understand aggregated website use and technical faults;
• Security technologies assisting with login protection, rate limiting and abuse detection.

Browser settings may allow users to delete or restrict cookies. Blocking necessary technologies may prevent parts of mysgame from operating correctly. Cookie identifiers are retained only for the period reasonably required for their stated function.

6 Payments and Identity Verification

Transaction records may include references connected with FPX, DuitNow, Maybank, CIMB, Public Bank, Hong Leong Bank, Touch 'n Go eWallet, Boost or GrabPay. mysgame does not require users to publish these records or share full banking credentials through unsecured messages. Payment providers may independently collect and process information under their own obligations.

For KYC purposes, mysgame may request a valid Malaysian MyKad, driving licence or passport, recent proof of address and, where reasonably necessary, a selfie or evidence of payment ownership. Verification information is used to confirm account ownership, assess age eligibility, reduce fraud and protect withdrawals.

7 Disclosure of Personal Information

mysgame may disclose limited information to carefully selected service providers where this is reasonably necessary to operate the platform. Such recipients may support secure hosting, identity verification, payment administration, fraud monitoring, technical maintenance, customer assistance, professional advice or lawful compliance.

Recipients should receive only the information required for their assigned function and should be subject to appropriate confidentiality, security and data-handling obligations. mysgame may also disclose information when required by a valid legal process, when necessary to protect users or platform integrity, or when investigating suspected fraud or unlawful conduct.

Personal information is not intended to be sold as an independent commercial database. Aggregated or de-identified information that no longer identifies a user may be used for reporting, planning, security analysis and service improvement.

8 International Data Transfers

Some technical or professional service providers may operate outside Malaysia. As a result, information handled for mysgame may be accessed or stored in another country whose privacy laws differ from Malaysian requirements.

Where an international transfer occurs, mysgame seeks to apply safeguards appropriate to the nature of the information, destination, recipient and applicable legal requirements. These measures may include contractual commitments, access restrictions, encryption and supplier-security assessments.

9 Data Security

mysgame uses proportionate technical and organisational controls intended to reduce the risk of accidental loss, unauthorised access, improper disclosure or unlawful alteration. Measures may include encrypted connections, account-access controls, monitoring, secure backups, staff confidentiality requirements and documented incident-response procedures.

No internet service can guarantee absolute security. Users also have an important role in protecting information. A strong and unique password should be used for mysgame, account details should not be shared, and public Wi-Fi should be avoided when reviewing financial or verification records. Suspected unauthorised access should be reported promptly.

10 Data Retention

mysgame retains personal information for as long as reasonably necessary to fulfil the purpose for which it was collected. Retention periods may also reflect account status, security needs, transaction disputes, responsible-gambling exclusions, legal claims, fraud-prevention requirements and applicable record-keeping duties.

Closing an account does not always require immediate deletion of every record. Certain identity, transaction, complaint or self-exclusion data may need to remain restricted and securely stored for a lawful period. When information is no longer required, mysgame may delete it, securely destroy it or convert it into a form that no longer identifies an individual.

11 User Rights and Requests

Subject to applicable law and relevant exceptions, a user may ask mysgame to take action concerning personal information. Available requests may include:

• Confirmation of whether personal information is being processed;
• Access to personal information associated with the requesting user;
• Correction of incomplete, outdated or inaccurate account details;
• Withdrawal of consent where processing depends on consent;
• Restriction, objection or deletion where the applicable requirements are satisfied;
• Information about relevant recipients or processing purposes.

mysgame may need to verify the requester's identity before disclosing or changing information. A request may be limited or refused where disclosure would affect another person's privacy, undermine fraud controls, conflict with legal retention requirements or reveal protected security information. Where appropriate, reasons will be provided.

Users may correct ordinary account details by contacting support. Privacy requests should identify the relevant account and explain the requested action clearly. Do not include passwords or one-time codes.

12 Age Restrictions and Responsible Play

mysgame services relating to gambling are intended only for adults aged 21 and above. The platform does not knowingly seek to collect account data from children or underage users. If mysgame reasonably believes that an account belongs to someone below the required age, access may be suspended while age verification is completed.

Responsible-play records, including deposit limits, cooling-off periods and self-exclusion requests, may be retained to enforce the user's chosen protection and prevent improper re-registration. Such information is treated as sensitive operational data and should be accessible only where required for support, security or compliance.

13 Policy Updates

mysgame may revise this Privacy Policy when services, technology, legal requirements or processing practices change. The effective date shown near the top of the page will be updated when a revised version is published.

If a change materially affects how existing personal information is used, mysgame may provide an additional website or account notice where appropriate. Users should review this page periodically to remain informed about current privacy practices.

14 Contact Us